Last updated: 21 October 2025

Flourish Your Ways SA (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and protect information that you share with us.

1. Information we collect

We may collect personal information such as your name, contact details, suburb, and other information you provide through our website forms, emails, or during support planning.

For participants, we may also collect relevant NDIS details to help us provide safe and appropriate services.

2. How we use your information

We use the information we collect to:

• respond to your enquiries and provide NDIS supports

• communicate with you, your family, or your support coordinator

• manage bookings, plans and service records

• meet our legal and quality assurance obligations

We only collect the information we need and only use it for the purpose it was provided.

3. How we store and protect information

Your personal information is stored securely in password-protected systems and is only accessible by authorised staff. We take reasonable steps to prevent loss, misuse or unauthorised access.

4. Sharing information

We do not sell or share personal information with third parties.

Information may be shared with other professionals or coordinators involved in your support, but only with your consent or when required by law (for example, if there is a serious risk to someone’s safety).

5. Website data

Our website may use basic analytics tools to help us understand how it’s used. These tools collect non-identifiable information such as page visits and device types.

If you submit a form on our website, the details you provide are sent securely to us for follow-up.

6. Accessing or correcting your information

You can request access to your personal information or ask for corrections at any time by contacting us at hello@flourishyourways.com.au.

7. Questions or complaints

If you have a question or concern about how we handle your information, please contact us at hello@flourishyourways.com.au.

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.